1. About Us
LFPO4 is operated by CuprBot Labs, based in Prince George, British Columbia, Canada. We sell Dakota Lithium LiFePO4 batteries, power systems, and accessories online at lfpo4.com.
Contact: (778) 347-0999 | support@lfpo4.com
2. Acceptance of Terms
By placing an order on lfpo4.com, you confirm that you are at least 18 years old (or the age of majority in your province/state) and agree to these Terms and Conditions. If you do not agree, do not purchase from this website.
We may update these terms at any time. The version in effect at the time of your order governs that transaction.
3. Products and Accuracy
We strive to provide accurate descriptions, images, and specifications for all products. Battery specifications (capacity, voltage, cycle life, dimensions, weight) are provided as stated by Dakota Lithium and other manufacturers. Actual performance may vary based on usage conditions, temperature, charging practices, and load characteristics.
Product availability is not guaranteed. We reserve the right to discontinue products or limit quantities at any time.
4. Pricing and Payment
All prices are in Canadian Dollars (CAD). Prices shown on product pages include the base product price. The following are added at checkout:
- Shipping costs (calculated based on destination and weight)
- GST/HST (5% federal + applicable provincial rate)
- QST (9.975% for Quebec orders)
For US orders, duties or customs may apply and are collected at delivery if applicable.
Payment Methods
- Credit and debit cards (Visa, Mastercard, American Express) via Stripe
- Apple Pay and Google Pay
- Buy Now, Pay Later: Affirm, Klarna, Afterpay
All payments are processed securely through Stripe, a PCI-DSS compliant payment processor. We do not store your full credit card information.
Buy Now, Pay Later (BNPL)
BNPL options are provided by third-party financing partners (Affirm, Klarna, Afterpay). These are credit products — missed payments may affect your credit score. You enter a credit agreement with the BNPL provider, not with LFPO4. We receive payment from the provider upfront; you pay them directly according to their terms.
5. Orders and Contract Formation
When you place an order:
- You add items to your cart and proceed to checkout
- You provide shipping and payment information
- You review all order details and accept these Terms
- You receive an order confirmation email
Your order confirmation email acknowledges receipt of your order. The contract is formed when we send your shipping confirmation. We may decline or cancel orders due to product unavailability, pricing errors, or suspected fraud.
6. Shipping and Delivery
We ship to all Canadian provinces/territories and all 50 US states. We do not ship internationally beyond Canada and the US.
Shipping Costs
- Free shipping on orders over $600 CAD
- $150 CAD flat rate on orders under $600 (includes freight and hazmat handling)
Estimated Delivery Times
| Destination | Estimated Delivery |
|---|---|
| BC, Alberta | 2–4 business days |
| Ontario, Quebec | 3–5 business days |
| Atlantic Canada | 4–7 business days |
| US (contiguous) | 3–7 business days |
| Alaska, Hawaii | 5–10 business days |
If we fail to deliver within 30 days of the specified date (or within 30 days of your order if no date was specified), you may cancel and receive a full refund.
Hazardous Goods
LiFePO4 batteries are classified as Class 9 Dangerous Goods under Canadian Transportation of Dangerous Goods (TDG) regulations and US DOT regulations. All shipments comply with UN38.3 testing requirements and applicable packing instructions. Batteries are packaged with terminal protection to prevent short circuits.
7. Returns and Refunds
We offer a 30-day return policy from the date of delivery.
Eligible for Return
- Unused batteries in original packaging with all accessories
- Unused chargers and accessories in sealed packaging
Not Eligible for Return
- Batteries that have been charged, discharged, or installed
- Opened charger accessories
- Products damaged due to customer misuse
Return Process
- Contact support@lfpo4.com within 30 days of delivery
- Provide your order number and reason for return
- We issue a Return Merchandise Authorization (RMA) number
- Ship the item back (customer pays return shipping unless the item is defective)
- Refund processed within 5–7 business days of receiving the return
Refunds are issued to your original payment method. A 15% restocking fee applies to non-defective returns. No restocking fee for defective items.
Cancellation Rights
Per Ontario Consumer Protection Act, you may cancel internet agreements within 7 days of entering the contract without reason.
8. Warranty
11-Year Limited Warranty
| Period | Coverage |
|---|---|
| Years 1–5 | Full free replacement |
| Years 6–8 | Prorated replacement at 50% of current retail price |
| Years 9–11 | Prorated replacement at 75% of current retail price |
What Is Covered
- Manufacturing defects in cells, BMS, or casing
- Failure to meet stated capacity specifications (within ±10% tolerance)
- BMS malfunction preventing normal charging/discharging
- Defective terminals or connections
What Is Not Covered
- Normal wear and capacity degradation over time
- Improper charging (non-approved chargers, overcharging)
- Improper installation (incorrect wiring, reverse polarity)
- Environmental damage (extreme temperatures, water, fire)
- Physical damage (drops, impacts, punctures)
- Unauthorized modifications (opening the case, tampering with BMS)
- Batteries at end of normal cycle life (5,000+ cycles)
Warranty Claims
- Contact support@lfpo4.com with your purchase invoice, battery serial number, description of the issue, and photos/videos
- We may require the battery returned for testing (up to 48 hours for results)
- If covered, we issue a replacement or prorated credit per the warranty schedule
Statutory Rights
This warranty is in addition to your statutory rights under applicable consumer protection laws. Implied warranties of merchantability and fitness cannot be waived.
9. Limitation of Liability
To the maximum extent permitted by law, our total aggregate liability for any claims arising from your purchase shall not exceed the purchase price you paid for the specific product giving rise to the claim.
We are not liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, or property damage resulting from product misuse or improper installation.
LiFePO4 batteries carry inherent risks if misused. Proper charging, storage, and usage per manufacturer specifications is your responsibility. This limitation does not waive your statutory rights under applicable consumer protection law.
10. Prohibited Uses
Our batteries are designed for residential energy storage, RV, marine, off-grid, golf cart, and backup power applications. You agree not to use batteries for military, medical life-support (unless certified), aerospace, or nuclear applications, or in ways that exceed rated voltage, current, or temperature specifications.
11. Privacy
Your personal information is handled in accordance with our Privacy Policy, which describes how we collect, use, and protect your data under PIPEDA and applicable US state privacy laws.
12. Governing Law
These Terms are governed by the laws of British Columbia, Canada and the federal laws of Canada applicable therein. For Quebec customers, Quebec consumer protection law applies regardless of this choice of law provision.
Your statutory rights under provincial Consumer Protection Acts cannot be waived. Any term attempting to do so is void.
13. Dispute Resolution
We encourage you to contact us first to resolve disputes. For claims under provincial small claims limits, you may pursue actions in small claims court. Pre-dispute mandatory arbitration is not enforceable for consumer agreements under Canadian consumer protection law.
14. Force Majeure
We are not liable for delays or failures caused by events beyond reasonable control, including natural disasters, pandemics, government actions, carrier disruptions, or internet/power failures.
15. Contact
For questions about these Terms and Conditions:
- Email: support@lfpo4.com
- Phone: (778) 347-0999
- Hours: Monday–Friday, 9 AM – 5 PM PST
Last updated: June 2, 2026